Your Safety Matters

The safety of our guests and team members is our top priority, therefore we have analysed each element of your stay with us in order to best assess how we can keep you comfortable and safe during your stay with us.

Please see below list of measures which we have implemented, kindly note these guidelines and regulations will be under constant review and we will update them regularly in line with the latest government advice.

We very much look forward to welcoming you back.

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OUR TEAM

  • Every member of our team has completed training on the Guest House COVID-19 protocol.
  • All our team members will be temperature checked upon arrival at the Guest House and screened for any COVID-19 symptoms.
  • Team members will be provided with PPE relevant to their area of work and given full training on how to use it correctly.
  • Hand sanitisers have been placed in all public and back of house areas.
  • Clear guidelines are displayed in all back of house areas for team member’s information.

Should you develop any symptoms of Covid-19 during your stay we request that you notify the Marilyn (+27 82 495 2221) immediately who will assist you further.

PRE-ARRIVAL

We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay with us. These include, a new persistent cough, high temperature or loss of smell and taste.

You will receive the following documents prior to your arrival at the Guest House:

  • Welcome Letter
  • Registration Card
  • Online COVID-19 health questionnaire (government regulation)
  • A request for a copy of your passport
  • Breakfast menu for selection

We kindly request that you complete all necessary documents prior to arrival at the Guest House and return these via email to minimize contact time during the check-in process.

ARRIVAL AT THE HOTEL

We request that if you are displaying any symptoms of Covid-19 that you do not enter the Guest House. These include a new persistent cough, high temperature or loss of taste and smell.

Upon on arrival you will be greeted by our friendly reception staff that will scan your temperature with a contactless thermometer and provide you with hand sanitiser before entering the Guest House, as well as sanitise your luggage.

  • Our reception staff will sanitise their hands and surfaces between each guest.
  • To minimize contact on arrival, we will send you relevant information and documents that require to be completed, prior to your arrival.
  • We will however require to verify your credit card on arrival.
  • We will ensure to sanitize your card before and after handling.
  • All room keys will be sanitized.
  • Pens and credit card machines at Reception will be sanitized after every use.

If you have any special requirements, please do not hesitate to contact us prior to arrival and we will make the necessary preparations with everyone’s safety in mind.

HOUSEKEEPING

Our staff will be taking necessary precautions whilst cleaning rooms.

  • Every guest bedroom and bathroom will be cleaned and fully sanitised using EPA and ISO accredited products and not re-entered prior to your arrival.
  • Our Housekeeping team will be provided with full PPE to use whilst cleaning your room and the PPE will be sanitised between each bedroom. They will also have all windows and doors open during this process to ensure proper ventilation.
  • We will not be entering your room to clean during your stay, should you require any additional linen, toweling or guest amenities please contact Reception.
  • We kindly request that the heated towel rails be utilized for towels being re-used and that those required to be laundered be placed in bathtub.
  • Should you wish for your room to be cleaned during your stay, please inform us upon arrival.
  • We will not be able to provide any turndown service during this time.
  • Our external laundry supplier has put in additional steps to ensure that all linen is cleaned and returned sanitised.

PUBLIC AREAS

  • There will be visible signage around the hotel regarding cleaning and safety protocols.
  • When moving around the Guest House we request that you please be considerate of the social distancing rule.
  • We have placed hand sanitisers throughout the Guest House, we politely request that you use these.
  • All information and activity leaflets will be removed from the Guest House – should you require any information please do not hesitate to ask our team who will be more than happy to assist.
  • All staff will be issued with the relevant PPE and will be trained on all updated safety procedures.

Public Areas will regularly be cleaned and disinfected.

  • We will be extensively cleaning all door handles, handrails and other high touch point areas throughout the day.
  • The entire Public Reception area will also be sanitised frequently during the day.

Bathrooms will be equipped with the necessary facilities to ensure hygiene.

  • In our guest cloakroom we will be providing paper towels.
  • The bin in our guest cloakroom will be emptied on a regular basis.
  • In order to avoid unnecessary use of the guest cloakroom, we politely request that our in-house guests use their own bathroom where possible.

BREAKFAST

  • Breakfast will be served within social distancing measurements
  • Our usual self-service cold breakfast buffet items will be individually plated as selected by guests
  • Plated hot breakfast options will be offered
  • All our team members will be provided with relevant PPE and safety training and will wear masks and gloves at all times during service.
  • Hand sanitizers will be provided at the entrance to the dining area
  • Our dining area will be deep cleaned and sanitized on a daily basis
  • Should you prefer to have a continental breakfast in your room we kindly request that you inform us upon arrival/the day before.

DEPARTURE

You may request a final bill to be emailed to you by Reception the day/evening before your departure.

Necessary hygiene precautions will be taken at your Departure:

  • All credit card machines will be sanitized between guests
  • All room keys will be taken from you and sanitized after use
  • All pens will be sanitized before and after use
  • We request that you use the hand sanitizers provided before departure from the Guest House
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